Refund policy

At H3arts Apparel, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unworn, unwashed, and unused.
  • Be in its original condition with all tags attached.
  • Be free from stains, odors, pet hair, or any signs of wear.
  • Be returned in its original packaging whenever possible.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items.
  • Gift cards.
  • Customized or personalized products.
  • Items marked as non-returnable at the time of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable.

Exchanges

If you need a different size or received a defective or incorrect item, please contact us within 7 days of delivery. We will gladly assist you with an exchange, subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item(s), and we will work to resolve the issue as quickly as possible. 

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • An incorrect item sent by H3arts Apparel.
  • A defective or damaged product.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

How to Start a Return

To initiate a return, please contact us with:

  • Your order number.
  • Your full name.
  • The reason for the return.

Once your request is approved, you will receive return instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us through the contact information provided on our website.

Thank you for shopping with H3arts Apparel. We appreciate your support and look forward to serving you again!